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Should you require a refund or return, in the first instance
contact us to discuss your return. Please report your wish to return within 14
days of receipt with your order. All items must be in their original, unused,
and saleable condition, unless agreed faulty.
Once confirmation from us has been receive that a refund is
possible the item/s should be returned to the below details within 14 days. We
advise our customers to use a tracked service as we will not refund any item/s
we do not receive. Please provide full order No and name within the parcel to
avoid delay.
Refunds
(if applicable)
Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
Late
or missing refunds (if applicable)
If you have not received a refund yet, first
check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your
bank. There is often some processing time before a refund is posted.
If you have done
all of this and you still have not received your refund yet, please contact us
at Hello@Lasersecurity.co.uk.
Sale
items (if applicable)
Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
Exchanges
(if applicable)
We only replace items if they are defective or
damaged. If you need to exchange it for the same item, send us an email at {email} to discuss the situation with a
member of our team.
01443 492 999